You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your bank or payment provider, but typically take 3-5 business days to reflect in your account. To cancel an order, please contact our customer service team immediately with your order number and request details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). For items purchased during promotional periods, only the final sale price will be refunded. Gift cards and final sale items are not eligible for returns or refunds unless required by law.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order number, payment method details, and the date of your original purchase. We will investigate the matter and keep you updated on our findings. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Shoepace
Address: 3860 Wayback Lane, LOUISVILLE, Illinois
E-Mail: [email protected]
Phone: +1847-858-9138
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CST, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
