Hey there! Ever had one of those days where you just need to talk to someone who gets your shoe obsession? Well, you’ve come to the right place. At Shoepace, we’re not just another faceless online store—we’re a small team of shoe lovers who genuinely care about your experience. In fact, our founder, Alex, still replies to most emails personally. (Yeah, really!)
Let’s be honest—customer service can be hit or miss these days. But here’s the thing: we’re different. Whether you’ve got a question about sizing, need help with an order, or just want to gush about your latest purchase, we’re all ears. Last month, a customer’s feedback actually inspired our new eco-friendly packaging. See? Your words do make a difference.
P.S. If you’re reaching out about an order, include your order number—it’ll help us help you faster. And if you’re just saying hi? Well, we love those emails too.
I know, I know—filling out contact forms feels like talking to a wall sometimes. But here’s the scoop: we read every single message. Seriously. Even the one last week about how our sneakers saved someone’s marathon. (Shoutout to Sarah from Chicago!) So go ahead, hit us with your best shot—compliments, complaints, or that wild shoe idea you’ve been dreaming up.
Fun fact: Our customer service team has a 4.9-star rating—not because we’re perfect, but because we’ll move mountains to make things right if we mess up.
